Frequently Asked Questions

Email support@tinyfigs.com for product, order, preview, or shipping help. TinyFigs is based in Canada, and the workshop is closed evenings and weekends, so reply times can vary by time zone.

TinyFigs orders ship from Canada. The countries currently available for delivery appear at checkout.

Custom preparation usually takes 1 to 3 business days before dispatch. Time spent reviewing the preview or requesting changes can extend that timeline.

Transit time starts after dispatch and is separate from preparation time.

Typical carrier transit estimates are 3 to 10 business days within Canada, 5 to 12 to the United States, 7 to 18 to the UK and Europe, 10 to 25 to Australia and New Zealand, and 10 to 30 for other international destinations.

These are estimates, not guaranteed arrival dates.

Carrier volume, customs, weather, address issues, and local delivery conditions can cause delays after dispatch. Peak periods such as Christmas, Valentine's Day, Mother's Day, Father's Day, and graduation season can also slow transit.

Use the tracking link for the latest carrier update and order early for fixed events.

Email support@tinyfigs.com as soon as possible. An upgrade is only possible while the order is still in the workshop and when an expedited service is available for the destination. TinyFigs will confirm any additional charge before changing the service.

Open the View order link in your shipping confirmation email. If you cannot find the message, check your junk folder and then email support@tinyfigs.com with your order number.

Orders shipped within Canada do not incur import duties because they ship from Canada. US duties and tariffs are included in the order price. EU orders are sent Delivery Duty Unpaid, so the recipient is responsible for VAT and applicable customs charges on arrival. Other destinations may also charge duties or handling fees under local rules.

Check your destination's current import guidance before ordering.

If the order has not arrived 10 working days after dispatch and tracking has no clear delivery update, email support@tinyfigs.com with the order number so the team can review it.

Choose a gift format, select the available hair, face, outfit, accessory, and display details, and complete checkout with an email address you check. TinyFigs then emails a preview before shipping.

Yes. Every custom order receives a design preview at the checkout email before shipping. Reply within 24 hours if you want changes. If TinyFigs does not receive a reply within 24 hours, the order may be made and shipped as previewed.

If a selected piece is unavailable, the preview may show the closest in-stock option so you can review it before production.

Email support@tinyfigs.com immediately. A cancellation can generally be accepted within 2 hours only if work has not started. If custom work has begun, a fee of up to 15% of the product subtotal may apply. Printed, assembled, packed, or dispatched orders cannot be cancelled or changed.

Preview changes must be requested within the 24-hour preview window.

Yes. Gift vouchers are delivered by email and are not subject to normal workshop preparation or carrier transit times.

Yes. You can upload a photo for AI-assisted suggestions from the available parts or choose every detail manually. Suggestions help identify hair, face, outfit, and accessory options; they do not create an exact printed replica. Review every selection before ordering.

Yes. TinyFigs matches the figure's hands and visible neckline to the selected head skin tone where the chosen pieces allow it. You do not need to add hands separately.

TinyFigs assembles gifts from the brick-compatible components available through the product options. The workshop cannot create made-to-order molded parts or guarantee an item that is not shown. Email support before ordering if one specific component is essential.

You can order through the website or email support@tinyfigs.com before checkout. Order early: large custom orders can need extra production time, and carrier estimates are not guaranteed event deadlines.

TinyFigs cannot print protected logos, branding, or designs without permission.

It depends on the products, quantity, customization, and current workshop capacity. Email the requested items and quantity to support@tinyfigs.com for an availability and pricing review.

No. TinyFigs specializes in personalized minifigure gifts, display bases, keychains, and frames; it does not currently offer complete made-to-order construction builds.

Most orders must use options already available on the website. The workshop can occasionally consider a special request depending on parts and capacity. Email the request before ordering; availability is not guaranteed.

Because TinyFigs orders are custom-made, standard returns and refunds are generally not available for preference changes or approved designs. If an item is faulty, damaged, or materially incorrect, email support@tinyfigs.com within 14 days of delivery with the order number, photos, and a description of the issue. Report shipping damage within 14 days after delivery.

TinyFigs will review the issue and, where appropriate, offer a replacement or refund. Read the full returns policy for complete terms.