Refund and Return Policy
Last updated: June 10, 2026
Custom orders
All TinyFigs products are custom-made to order based on your selections, personalization details, preview, and/or submitted instructions. Because each order is personalized, we do not accept returns or offer refunds on custom orders unless the item is faulty, damaged, or incorrect, except where required by law.
Preview and change policy
For custom orders that receive a preview, we send the preview to the email address used at checkout, usually within 1 to 3 business days. Please reply within 24 hours if you want changes.
If we do not receive a reply within 24 hours, we may make and ship the order as shown in the preview. Once the order is approved, has no reply after the preview window, is produced, or is shipped, changes may no longer be possible.
If selected pieces are unavailable, we may use the closest in-stock replacement. You can request a different replacement during the preview stage. If no change is requested during the preview stage and the order is produced or shipped, we are not responsible for later preference changes about the replacement, except where required by law.
Cancellation policy
Orders can be cancelled within 2 hours of purchase if design, sourcing, preview, assembly, production, or shipping work has not started.
Because each order is custom-made, if design, preview, sourcing, assembly, or production work has already started, a cancellation fee of 15% of the product subtotal may be deducted from the refund to cover custom work already completed. Shipping, taxes, duties, VAT, and other government charges are not included when calculating this fee.
Approved, produced, or shipped orders cannot be cancelled. If TinyFigs cannot fulfill an order, or cancellation is required because of an issue caused by us, no cancellation fee will be charged.
Faulty, damaged, or incorrect orders
If your order arrives damaged, defective, or materially incorrect, contact us within 14 days of receiving your order at support@tinyfigs.com with:
- Your order number
- Photos of the item and packaging
- A description of the issue
After review, we may offer a replacement, correction, store credit, or refund depending on the issue and applicable law.
Delivery estimates
Delivery dates shown on the website or at checkout are estimates only and are not guaranteed arrival dates. Carrier delays, customs delays, weather, peak-season volume, and other events outside our control do not automatically qualify an order for refund.
Incorrect or incomplete shipping address
Customers are responsible for providing a complete and accurate shipping address at checkout. TinyFigs is not responsible for delays, failed delivery, packages marked as delivered, packages delivered to the address provided at checkout, lost packages, returned packages, or packages that are not returned to us when the issue is caused by an incorrect, incomplete, outdated, or inaccessible address provided by the customer.
If an order is returned to us as undeliverable due to a customer address issue, we can reship the order after the customer pays the additional shipping cost. If the package is not returned to us by the carrier, we cannot reship, replace, or refund the order because the original item has not been recovered. Orders affected by customer address error are not eligible for a refund or free replacement, except where required by law.
Contact
If you have questions about a refund, return, cancellation, or order issue, email us at support@tinyfigs.com.