Shipping Information

Last updated: September 4, 2026

Thank you for shopping at TinyFigs. Our products are custom-made and assembled to order, so processing time and shipping time are separate.

Order processing and previews

After checkout, we prepare your custom design, preview, and/or selected pieces using the email address provided at checkout.

Most custom previews are sent within 1 to 3 business days. Please reply within 24 hours if you want changes. If we do not receive a reply within 24 hours, we may make and ship your order as shown in the preview.

If selected pieces are unavailable, we may use the closest in-stock replacement. You can request a different replacement during the preview stage. Once an order is approved, has no reply after the preview window, is produced, or is shipped, changes may no longer be possible.

Custom preparation usually takes 1 to 3 business days before dispatch. Shipping time is separate and depends on your destination. Changes, stock issues, high order volume, holidays, or large/bulk orders may require additional time.

Where we ship

We ship to the countries and regions available at checkout. Shipping availability can change based on carrier availability, Shopify Markets settings, and destination restrictions. If your country appears at checkout, we can currently accept orders for that destination.

Shipping costs

Standard shipping is included for eligible products and markets when shown at checkout. Any paid shipping upgrades, express options, or exceptions are shown before you pay.

Taxes, duties, VAT, customs charges, brokerage fees, or import charges may be collected at checkout or by the carrier/customs authority depending on the destination. These charges are the customer's responsibility unless they are clearly shown as included at checkout.

Delivery estimates

Delivery dates, transit times, and checkout arrival dates are estimates only. They are not guaranteed arrival dates. Carrier delays, customs delays, weather, incorrect addresses, and peak-season volume may affect delivery.

Typical delivery after dispatch:

  • Canada: 3 to 10 business days
  • United States: 5 to 12 business days
  • United Kingdom and Europe: 7 to 18 business days
  • Australia and New Zealand: 10 to 25 business days
  • Other international destinations: 10 to 30 business days

These ranges are estimates and may vary by carrier, destination, customs processing, and season.

Tracking

When your order ships, you will receive a shipping confirmation email with tracking information if tracking is available for the shipping service used. Tracking updates may take 24 to 72 hours to appear after the label is created.

Incorrect or incomplete shipping addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. TinyFigs is not responsible for delays, failed delivery, packages marked as delivered, packages delivered to the address provided at checkout, lost packages, returned packages, or packages that are not returned to us when the issue is caused by an incorrect, incomplete, outdated, or inaccessible address provided by the customer.

If a package is returned to us as undeliverable because of a customer address issue, we can reship the order after the customer pays the additional shipping cost. If the package is not returned to us by the carrier, we cannot reship, replace, or refund the order because the original item has not been recovered. Orders affected by customer address error are not eligible for a refund or free replacement, except where required by law.

Packages marked delivered

If tracking shows delivered but you cannot find the package, please check with household members, neighbors, your building/mailroom, and the local carrier first. Carriers sometimes mark packages delivered slightly before final drop-off. If the package is still missing after 2 business days, contact us at support@tinyfigs.com and we will help you review the tracking information.

Damaged packages

If your package arrives damaged, please take photos of the packaging and item before discarding anything. Contact us within 14 days after delivery at support@tinyfigs.com with your order number and photos so we can help.

Order changes after shipping

We can only change a shipping address or order detail if the order has not shipped yet. Once a package is in transit, address changes, redirects, and delivery instructions are controlled by the carrier and may not be available.

Contact

For shipping questions, email us at support@tinyfigs.com. We typically respond within 24 to 48 hours on business days.